A comment on Open Letter to People Who Make Games

Posted by mazimadu on Oct. 27, 2010, 11:26 p.m.

Today, I read a post on the escapist addressing the current state of the game industry and the seeming persistence of large publishers(with reputable developers) to release games that are either unfinished, broken, or buggy. The so called "open letter" feared that this continued move towards reduced quality in favor of profits would lead to another crash in the video game industry, similar to the one that happened in 1983.

http://www.escapistmagazine.com/articles/view/columns/writersroom/8252-Open-Letter-to-People-Who-Make-Games

SO WHO IS TO BLAME?

It may be hard to pin point, but I was able to fine one comment made by a site member that helps put some perspective on how the industry works(or rather, should work).

Quote: Eclectic Dreck
Strangely, It would appear that you at least grasp the relationship when you say ". . . everyone is interdependant[sic] on each other consumers on reviewers, reviewers on advertizing[sic] that publishers use to sell games to consumers". In spite of this apparent understanding of the basic relationship between the key parties involved (that is the consumer, the developer, the publisher and the reviewer), you choose to lay the blame entirely on the shoulders of one party: the reviewer.

Though there are certainly other parties in play, I will, for the purposes of this argument, agree that the key players in the game production and purchase relationship are the publisher, the developer, the reviewer and the consumer. In such a relationship, if examined in general, we find that the publisher often assumes an enormous financial risk when they agree to publish a game. The developer often assumes a personal risk when they start a project. Their livelihood is, after all, often hinged on the success or failure of the game. The consumer assumes a (significantly) smaller financial risk when they choose to purchase a game as such a purchase is, very generally, not refundable no matter what the condition of the product. The reviewer assumes a professional (and potentially personal) risk when they voice an opinion about a product. If the opinion is seen as unfair, they might lose future access to the publisher or developer. If the opinion is seen as little more than a pack of lies, they stand to lose the trust of the consumer.

As we can see, each party has something at stake in this exchange, be it personal, financial or professional. If each party has a stake, one might argue that the results of such a relationship ought to be generally satisfactory for all parties. Of course, such an argument is easily proven wrong and we need to do little more than trot out any of the more famous failures to demonstrate such a thing. Since we can demonstrate that this relationship regularly results in at least one of the parties being supremely unhappy about the outcome, it stands to reason that somewhere along the way something went wrong.

Perhaps a closer examination of the relationship between the parties is in order. The publisher, the entity that very generally has the largest financial stake in a project, wants to make money. Unfortunately, lacking the mystical ability to divine the future, they must instead make their decisions based on a personal calculation of risk. To put it another way, the publisher must weigh the known cost of a project against the theoretical revenue it could bring. If a particular kind of thing has sold well in the past, producing a similar product carries little risk. If a particular kind of thing has sold poorly in the past, funding a similar kind of thing carries enormous risk. If a particular kind of thing has never been made it carries exceptional risk as you have absolutely nothing to gauge the potential revenue upon. Reality generally demonstrates the truth of this concept. The Wii has sold incredibly well and thus Sony and Microsoft are producing new motion controllers of their own. Madden consistently sells millions of copies and thus we get a new copy each year. Guitar Hero was a smash hit and thus we get a new Guitar Hero every few months it seems. Publisher behavior, it would seem, is directly influenced by the consumer.

The consumer is the party who, very generally, assumes the least amount of risk. Most are sensible enough that they will not purchase a game if such a purchase would obviously lead to financial hardship. Because of this relatively small amount of risk, we can divide consumers into two categories: those that make an informed purchase decision and those who do not. Since those who do not make an informed purchase decision represent little more than a random force in the market, it is safe to say that we can focus entirely on the consumer who makes a fiscally reasonable purchase based upon some quantity of information. There are, of course, numerous sources of information. They can solicit the opinions of others for example. This could include asking a friend, having a friend volunteer the information freely, or seeking the opinion of a professional. They can rely on their preconcieved notion, a product of past experiences with similar products, products by the same developer or publisher, or even an advertising campaign. They could rely on some sort of objective source such as units sold. The informed and reasonable consumer has plenty of sources for information.

In my opinion, it is the users personal experience more than anything that leads to a purchase decision. If a consumer has had a positive experience with a franchise, it is reasonable to assume they are likely to buy a new iteration of the franchise. If a developer regularly produces games a consumer enjoys, they are likely to purchase some new idea produced by the developer. The opinions of others can, of course, influence the consumer. If a trusted source gives a damning review regarding a game the consumer was interested in, they are certainly less likely to purchase the game. Likewise, if a trusted source gives a favorable opinion regarding a game the consumer was unsure of, they are more likely to purchase it.

So, what part does the developer play in all of this? Truth be told, their part is simply to produce a product that a consumer is going to be satisfied with. No more, no less. If they play their part well, they are all but assured a measure of success. If they do poorly, they will quickly crumble.

That leaves only the journalist. The journalist, if one wants to be an idealist about it, serves but one simple function: to seek the truth and then report it. "But WAIT!" comes the cry from the audience. "Game journalists review games by giving an opinion! What truth can be found in such a subjective endeavor"? Even in this case the duty of the journalist is clear enough: they must report their opinion in its entirety, without omission or alteration for any purpose. Simply put, the Game Journalist upholds the basic duty of the journalist simply by being, themselves, honest and forthright in their opinions. Certainly there are those that violate this, and such scoundrels are entirely unworthy of their station or title. Perhaps it is these villains who are responsible for the breakdown in the aforementioned relationship? One could certainly make that claim, but then they would forget that the consumer, if they wish to be informed, has a duty themselves to make a reasonable effort to ensure the information upon which they make a decision is accurate. If a journalist is honest in their opinion, if they are forthright about their various biases and influences, they would indeed be worthy of the title.

Such honesty has always come with a price tag attached. Journalists are people who seek to know the truth and then report it, but more than that Journalists are people capable of finding the truth in the first place. This fact and nothing more is what stand between the eager amateur and the professional. By speaking the truth, the game journalist risks the very access they need to be relevant and timely. By resorting to lies, the journalist undermines the credibility that draws people in to listen. The journalist therefore has always served two competing masters, both of whom have the capacity to destroy them: the public (in this case the consumer) and their source (in this case, the developer and publisher). Does this somehow excuse the journalist if they choose to spread lies? Certainly not. But it remains the duty of the audience to recognize when they have been misled in the past and to seek out a better source themselves.

Thus the relationship becomes even more simple. The publisher seeks to make money and will therefore seek to mitigate risk. The developer seeks to remain employed and thus attempts to make the best product they can. The consumer wants to exchange their money for enjoyment at a fair ratio. The journalist tells the truth as best they can so that the consumer has accurate information when it comes time to make the exchange. In a perfect world, this system would always yield a perfect result. The developer would pitch a product the consumer wants, the publisher would fund the product the consumer wants, the journalist would report on a product the consumer wants and the consumer gets precisely what they want.

And yet, we end up exactly where we left off so very long ago because we all know the relationship is rarely so perfect. So, who in the end is to blame? It turns out, if the journalists upheld their prime directive, it is all the parties except the journalists. There are, after all, but two possibilities for an unsatisfactory outcome in this relationship. Either a game is made that the consumer should want but, for some reason, choose not to purchase or a game is made that the consumer should not want but for some reason does purchase.

Can one blame a publisher for not making a new version of a game that sold poorly? Not really. They didn't earn their billions by reinforcing failure; they earned their money by reinforcing success. Can you blame them for making and releasing a game they knew would be bad? Again, not entirely. There comes a time when losses must be cut and you salvage what you can from the wreckage. Can one blame a developer for making a great game that doesn't sell? Not really - the market is a difficult thing to judge. Who would have suspected that a silly little game with terrible graphics that involves incredibly repetitive game play like Minecraft would be so successful? Are they to blame for making a bad game? Perhaps, in the sense that such an eventuality is generally reached when they misjudge their limitations, be it time, talent, money or willingness to carry on, but even then it isn't often the developers decision to release their failure to the public as this decision is generally made by the publisher in accordance with the publisher's basic purpose and governing principles. Is the consumer to blame if they do not purchase some excellent game or another? Not entirely as there are countless reasons why they might not do such a thing. What if they purchase a bad game? The same goes if they purchase a bad game.

These publisher, the developer and the consumer are all together in this relationship. They share responsibility for the failures as well as the successes. If the journalists are worthy of the title, they share neither glory nor shame. Such is the burden of being a mediator of information and truth.

Personally, I either buy a product I know I would like(especially if the price is low), wait patiently for a better price or spend time learning more about the product so as to make a proper decision, especially if the product is expensive.

What do you think of the situation and the industry as a whole.

Comments

Majatek 14 years ago

Everyone is to blame.

The people who make the crap games, and the people who buy the crap games to support the crap game maker to make more crap games for the people to buy the crap games to support the crap game maker to make more crap games for the people to buy the crap games to support the crap game maker to make more crap games for th–

Juju 14 years ago

It's the same for all creative industries: art, music, film, theatre, gaming.

mazimadu 14 years ago

@ juju

True, but unlike movies, music and TV, games are much more expensive that others and are beginning to cost more to make. It is therefore unacceptable for companies to create increasingly substandard products and continue to expect a profit. But sadly, Rambofox is right. People who buy the crap games to support the crap game makers to make more crap games.

It's all economics.

SleepinJohnnyFish 14 years ago

I offer some insight, thought it may be biased:

When a developer has an idea for a game, they have to bring the idea to a publisher and convince them of a few things:

1) The game is marketable to a large audience.

2) The game will be profitable and low-risk.

3) The game can be done in X amount of time.

Now, there isn't much reason for a developer to lie about number 1. Why would they even want to create a game that is not marketable?

Number 2 is a bit more complicated, because a lot of times developers want to do something new and exciting, and publishers want that, but they have to also convince them that something that has possible NEVER BEEN DONE BEFORE is not a risk… which is difficult.

Number 3, however, is where the process breaks down. The developer has the low-ball this number to make the publisher happy. I would stand to guess that at least 90% of AAA titles start out with the developer giving a ridiculously low number of days to completion… knowing they will have to ask for time later. They leave things out in the design specifically knowing they will be able to complete them quickly in exchange for more time than they take, so that they can finish the actual product. They also know that publishers will give them the time so as to not lose all of their investment by putting out a worthless product.

—–

So a game starts production, and the publisher is taking on all of the financial risk. The only risk to the developer is losing the project and spending time finding another, and possibly losing popularity with publishers if the experience goes poorly.

The developer works and eventually reaches a point where they have to ask for time. It goes back and forth between publisher and developer until finally a final time is set and the game goes out whether it is fully stable or not…. this is usually a time when the game is NOT.

—–

Some people blame the publisher for having ridiculous notions about games being completed far under a proper time and budget… but the developer is the one that offered that time and budget in the first place and convinced them it was possible…

…but the developer only does it because if they don't, another developer will…

… and the average player (and even most reviewers) has no clue this is going on. They see the developers and the publishers as some big evil fortress and not for what it is… a group of PEOPLE creating something for the entertainment of others.

I tend to put the blame on the process itself, since payments during development through a publisher who then possibly gets paid by the player (instead of a system where players sponsor a game or development houses take loans) is inherently broken.

The problem can also be blamed on players who pay for the same old shit (Madden, anyone?) instead of taking risks on innovation, but since it's their money and the majority of the players put in a lot of money (to them at least), that blame is really a bit unreasonable.

—-

I've honestly lost track of where I was going with this, but hopefully this puts things in a bit more perspective… The thing I hate about reviewers and bloggers and players complaining about the state of the industry is that they aren't doing a damn thing about it, or even trying to understand it. Blind complaints don't help anything. They never have and never will… and hell, most players and reviewers have never created anything in their lives. They've never seen a product go out the door and think of it as their child since they've invested so much of their life into it… just so that it can be rushed out before it's ready (by no choice of their own) and then told it's garbage by the people that don't understand where it came from….

Castypher 14 years ago

SJF's post is why I think indie development is so much safer. You work more slowly, and it's a whole lot harder, but at the same time, you don't have to worry about any investment other than your time. Though, some people do get really attached to their ideas, which you really can't do in any creative environment.

Though the problem with publishing still remains. Either find someone reliable who can market well or publish yourself. A lot of people self-publish, actually. For example, if you will allow me to yet again make this reference, the Touhou games are created and published by one guy. Then he goes and sells them at conventions, and releases them for free online.

I can't imagine what he makes in royalties.

And I noticed that like SJF, I missed the point I was going for.

SleepinJohnnyFish 14 years ago

I should point out that with Steam and Direct2Drive, a lot of developers are publishing without the need of a large publisher contract, which is helping the situation move in the right direction. Once more people get to be online and boxed physical copies of games become more of a novelty, publishing prices as a whole will go down. Things are on track to get better; it's just going to be a while.

JID 14 years ago

I think it's the movie industries fault, they tend to try to make movies in about 2 years lately, to try and save money. And since the video game industry tends to try to be like movies, they are doing the same.

Scott_AW 14 years ago

What Juju said.

Cuz it used less words.

Ferret 14 years ago

I talked with a game developer from Electronic Arts (the poor soul) once, he gave a pretty simple explanation of how the system works:

(I think it was something like this)

Three options: Low budget, short development time, and great final product. You can only choose 2.

Movie games rely on selling a cheap game while also requiring a small amount of development time so that the game and movie can be a simultaneous release. Notice that when the Wolverine movie was delayed the game developers were given extra time and able to produce a moderately decent game.

Valve, for example, is a pretty small development team compared to their competitors (more so a while back than now), so they are on a pretty low budget as well but they have all the time they want to finish, thus resulting in quality games.

Call of duty franchise? Huge budget but able to throw out quality games quite quickly (the word "quality" was used based on market sales, not my opinion).

Edit: Sorry there were a lot of typos when I first posted this.

LoserHands 14 years ago

CoD had two different companies, they made good games. Treyarch is still the shit. They're pulling a damn WaW with Black Ops.